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Acces­si­bility of Siun sote ‑web service

This acces­si­bility statement explains how well Wellbeing services county of North Karelia – Siun sote web service comply with the Act on the Provision of Digital Services, what shortco­mings there are in the acces­si­bility of the online service and how you can give us feedback on acces­si­bility problems.

Wellbeing services county of North Karelia – Siun sote is respon­sible for this online service. We want as many users as possible to be able to access our digital services. We take acces­si­bility into account in the development of digital services.

How acces­sible is the online service?

This online service partly meets the A and AA level acces­si­bility criteria required by law (WCAG criteria 2.1 and 2.2.). The online service has some shortco­mings in acces­si­bility, which are described in more detail below.

Did you notice any gaps in acces­si­bility?

We are constantly striving to improve the acces­si­bility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortco­mings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to [email protected] / via an online form.

Acces­si­bility monitoring

The Finnish Transport and Commu­nica­tions Agency Traficom monitors the imple­men­tation of acces­si­bility requi­re­ments. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Finnish Transport and Commu­nica­tions Agency Traficom. The website of the Finnish Transport and Commu­nica­tions Agency Traficom provides detailed infor­mation on how to file a complaint and how the matter will be processed.

Finnish Transport and Commu­nica­tions Agency Traficom
Digital Acces­si­bility Super­vision Unit
www.webaccessibility.fi
[email protected]
telephone switch­board 029 534 5000

More detailed infor­mation on technical acces­si­bility

The service is not yet fully acces­sible. 

Content or functio­na­lities that are not yet acces­sible: 

Navigation

  • The name and state of the service’s navigation menu button (in mobile view) are not always correctly conveyed to screen readers. (WCAG 4.1.2)
  • The service contains several skip links that do not function correctly with a keyboard or screen reader. The view is scrolled to the target, but the keyboard focus remains on the link. (WCAG 2.4.3)

Search Functions

  • On some pages, dropdown menus are used to filter service and contact infor­mation. When a selection is made, the focus is moved illogically, skipping over another menu. (WCAG 3.2.2)

Percei­va­bility

  • The service contains some decorative images without appropriate identi­fication. Additio­nally, some infor­mative images lack alter­native text. (WCAG 1.1.1)

Content

  • Some texts formatted as headings are missing proper heading tags. (WCAG 1.3.1)
  • Some links are generically named, making it unclear where they lead. Additio­nally, some arrow icons in links lack alter­native text. (WCAG 2.4.4 and 1.1.1)
  • The pages for North Karelia Central Hospital contain an inacces­sible PDF guide map, which also lacks a description. (WCAG 1.1.1, 1.3.1, 1.4.3, 4.1.2)
  • Some parts of the service contains multiple empty line breaks causing extra noise and unnecessary navigation steps for screen reader users. (WCAG 1.3.1)
  • Some PDF documents in the service have semantic markup and reading order issues that do not fully correspond to the actual content. (WCAG 1.3.1 and 1.3.2)

An effort will be made to correct the shortco­mings listed in this statement by 31.12.2025.

How have we tested acces­si­bility?

The obser­va­tions in this acces­si­bility statement are based on a third-party assessment of whether the online service meets legal requi­re­ments.

The online service was published on 16.4.2025.

This statement was prepared on 18 February 2025.

The statement was last updated on 18 February 2025.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Acces­si­bility Requi­re­ments website (in Finnish and Swedish)